Customer First
All employees are empowered to use all resources available to serve internal and external customer interactions.
Golden Rule
Treat customers and co-workers with complete respect, fairness and courtesy.
Listen
Ask open-ended questions, be attentive and clarify understanding to improve accuracy of responses.
Think “YES”
Consistently demonstrate a can-do approach in thoughts and actions.
Be Professional
Representing the South Okanagan Events Centre and Global Spectrum Facility Management in an ethical and positive manner with all interactions. |
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Positive Attitude
Solve problems creatively by making decisions that positively impact the entire organization.
24-Hour Rule
Act with an appropriate sense of urgency when responding to any and all requests.
Everybody Sells
Suggest and implement new ways to drive and improve business.
Enthusiasm
Work with a passion towards achieving individual, team and organizational growth and success and encourage others to do the same.
Do It Now
Deliver on the things you have committed to doing and are accountable for producing. |
The “How You Doin'?” customer service program employs 10 goals to help maintain a first rate facility by providing top-notch service to our customers. This program is a company-wide customer service initiative to make sure that our clients and visitors are welcomed enthusiastically with the best customer service.
