Accessibility

Access to all.

We want everyone to have a great, comfortable and safe experience! At the South Okanagan Events Centre (SOEC), we offer accessible seating and options. Our state of the art design allows full access for guests with special needs and disabilities. On an event night, unannounced patrons who need accessible seating but did not purchase tickets in an accessible area will be accommodated to the best of our ability. We will do our best to make your experience comfortable.

 

Ticket Information

When purchasing your tickets, please inform your ticket seller of any special needs you may have that require accommodation. One adjacent companion seat may be purchased.

 

Accessible Seating

Accessible seating is located throughout the building, but depends on the event and stage location. Designated areas are as follows: Section 103, 103 FLR, 104, 105, 108, 110, 113, and 115.

 

Entrances and Elevators

All entrances at the SOEC are accessible. The main public elevator is conveniently located at Gate 1.

 

Valley First Guest Services

Valley First Guest Services is located on the concourse near Section 101 (up Gate 1’s stairs).Services provided, which we’re happy to assist with include:

 

  • reuniting lost patrons
  • transportation information
  • emergency assistance
  • hearing assistive devices (for some shows)
  • ticket enquiries
  • collecting and returning lost and found items
  • storing wheelchairs/strollers
  • registering guests in case of emergency "Guest Finder"

 

Facilities

All washroom facilities at the SOEC are wheelchair accessible. In addition, accessible family services washrooms are located on each level. Baby change tables are located in the family services washrooms.

 

Service Animals

Please notify your ticket seller at time of purchase, if you require an aisle seat for your service animal.

 

More questions?

Contact the Valley First Box Office (at the SOEC)
250.276.2144 
SOEC-boxoffice@penticton.ca