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Event Policies/FAQ
 
 

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Accessible Information
The South Okanagan Events Centre meets or exceeds all public facility structural and service requirements. Please visit our Accessibility Info page for details.

ATM Locations
There are two automated teller machines (ATMs) for your convenience, located in the South Okanagan Events Centre.

Alcohol Beverage Policy
No alcohol may be brought into the South Okanagan Events Centre. Alcoholic beverages may be purchased inside the arena. All persons must be age 19 or older and provide legal identification to purchase alcoholic beverages. Alcohol purchases are limited to two (2) beverages per buyer for most events. Management has the right to refuse service at any time. Alcohol sales can be terminated at any time at the discretion of the South Okanagan Events Centre management. Typically, no alcoholic beverages will be sold after:

Vees: 12 minutes remaining in the 3rd period
Concerts: Varies per event

Animals
Animals or pets of any kind are prohibited with the exception of service animals for guests with disabilities. Service animals are welcome inside the building and must remain on a leash or in a harness at all times. If you intend to bring a service animal to the building, please notify your ticket representative at the time of purchase so that an aisle seat may be reserved for you.

Banners and Signs
Small signs are allowed but larger signs with sticks or poles are not. Banners and signs may not be hung or fastened anywhere in the arena. Banners and signs must not be commercial in nature or obscene, or cause any disturbance with other fans. The South Okanagan Events Centre reserves the right to remove any banner or sign without exception.

Cameras, Video Cameras, Audio Recorders
Professional cameras are prohibited at all events in the South Okanagan Events Centre unless accompanied by appropriate media credentials. Cameras without a flash may be allowed for some events. Cameras with lenses that are 4 or more inches in length are NOT allowed. Video cameras and audio recorders are prohibited in the South Okanagan Events Centre unless specifically approved. Please check in advance by calling (250)-490-2460.

Restrictions on the use of still and video cameras vary by event. The event producer determines this policy. Some sporting events permit still cameras without flash, but not recording devices. Concerts typically do not permit any cameras or recording devices (audio or video). Guests should contact a South Okanagan Events Centre representative at 250-490-2460 to find out the policy prior to the event.

Charity Requests
To be considered for ticket donations please send an e-mail with your charity information, name of show, date, and time of show requested and contact information to the Director of Marketing. Requests must be received in writing and will be considered on a first come first serve basis.

Door Opening
The time the doors to the South Okanagan Events Centre open will vary according to the event. The typical times are noted below. Please check in advance by calling 250-490-2460.

Vees: Club Doors open one and one-half hours prior to game time. All Doors open one hour prior to game time
Concerts: Doors open one hour prior to the event unless otherwise specifically noted

Drop-Off/Pick-Up Areas
The South Okanagan Events Centre offers a drop-off and pick-up area on the South side at Gate 1. Limousines, buses and cars will be allowed to drop-off and pick-up in this area, but vehicles are not permitted to park there.

Emergencies and Evacuations
The South Okanagan Events Centre is committed to providing the highest standard of safety for our visitors and employees. Emergency response procedures have been developed to address an emergency or crisis that might arise at the South Okanagan Events Centre or surrounding areas that might affect the arena operation. In the case of an emergency, please proceed to the nearest stairwell; head down to the street level and out of the building.

South Okanagan Events Centre personnel have been trained to assist in emergency situations. Areas of Rescue Assistance are available and visual and audible alarms are located throughout the building for use in the event of an emergency.

First Aid
Certified medical professionals are available at the First Aid station during all events to assist guests with medical needs. Guests in need of emergency first aid should contact the nearest South Okanagan Events Centre employee for assistance.

First aid station is located on Events Level near the Gate 1 stairs..

Food and Beverages
The South Okanagan Events Centre offers a wide variety of food and beverages throughout the facility. Guests are not permitted to bring any food or beverages into the South Okanagan Events Centre. Containers such as bottles, cans, thermos bottles, or plastic coolers are not permitted for the safety and protection of our guests. Also see the Food and Beverage Section.

Guest Courtesy
The South Okanagan Events Centre is committed to providing an enjoyable family atmosphere. In order to maintain an enjoyable and safe environment, we request that all guests be courteous to those around them and abide by all building policies and regulations. Guests using foul language or appearing intoxicated will be ejected from the arena. Guests wearing obscene or indecent clothing will be denied entry. Shirts must be worn at all times. Noisemakers of any type are prohibited. Guests who engage in inappropriate behavior will be removed from the building.

Guest Relations
Our Guest Relations representatives are professionally trained to provide assistance and have an understanding of how to accommodate your needs. The South Okanagan Events Centre offers convenient services including wheelchair assistance, lost and found, and stroller and wheelchair check-in.

These services can be obtained by contacting a Guest Relations representative. Guest Relations is open one hour prior and one hour after every event. You may contact Guest Relations during these hours at 250-490-2460.

Valley First Guest Services is located:
Concourse Level Across from Section 101

Listening Devices
The South Okanagan Events Centre is equipped with a "Listen" listening system. Receivers are available for all events and provided free of charge with a form of valid identification. Guests who are interested in this service should see a representative at Valley First Guest Service desk on the concourse across from section 101.

Lost Children
Lost children/parents should be escorted to Valley First Guest Service desk to notify arena security. Arena security will arrange search procedures. The Lost Child Program is available to guests attending events with children. Guests are asked to register their children with Guest Relations so that they can be easily found in the event they are separated from their parents or guardians.

Lost and Found
If you lose an item during an event, please contact any South Okanagan Events Centre team member for assistance. Found items can be turned in to Valley First Guest Service desk. Our lost and found department can be reached at 250-490-2460. The South Okanagan Events Centre is not responsible for lost items. Found items are held for 30 days.

Outside Vending
The selling or sampling of merchandise, food, beverages, tickets or other items on the property without written South Okanagan Events Centre authorization is strictly prohibited.

Painted Fans
The South Okanagan Events Centre welcomes enthusiastic fans but must reserve the rights to refuse admittance to any event if a guest has exposed, painted body parts. Guests are asked to wear shirt, pants, and shoes at all times and to refrain from painting their back or any area that might cause destruction to South Okanagan Events Centre property.

Prohibited Items
For safety reasons, patrons may be refused entry if they are in possession of prohibited items including, but not limited to: alcoholic beverages, illegal drugs, food, drinks, glass/plastic/metal containers, video recorders, audio recorders, fireworks, laser pointers, backpacks, coolers, knives over 5 inches in length, weapons of any type, baby seats or carriers, unauthorized noise makers, glitter, confetti, Frisbees, streamers, helium balloons, beach balls, parcels or packages, inflatables, or large bags of any kind. Cameras with lenses that are 4 or more inches in length are not allowed. The guest must throw the prohibited item in the trash or return the item to their vehicle. South Okanagan Events Centre reserves the right to confiscate any prohibited items and/or escort the guest from the building.

Restrooms
Restrooms are located throughout the South Okanagan Events Centre for your convenience. All restrooms meet or exceed CDA specifications. Men's, Women's and Unisex Family restrooms are located in the corners of every concourse.

Family Restrooms
For guests with children, family restrooms are located next to all public restrooms throughout the arena on all levels

Baby Changing Facilities
Baby change facilities are located in all public restrooms

Sign Interpreters
The South Okanagan Events Centre can provide sign language interpretation for guests with hearing disabilities. Requests for this service must be received 30 days prior to the event and be approved by the performer. For details, please call the South Okanagan Events Centre Administrative Offices at 250-490-2460.

Smoking Policy
In compliance with local and providence laws, the South Okanagan Events Centre is a smoke-free facility. Guests are prohibited from smoking in public areas of the Centre. Smoking exit is located at the South West stairwell (across from section 106) of the South Okanagan Events Centre.

Strollers
At Guest Services, located on the concourse, our staff will gladly check your stroller until the event is over.

Tailgating
Grilling, open flames, food preparation, and consumption of alcoholic beverages are not permitted in any parking areas.

Ticket Scalping
The South Okanagan Events Centre strictly prohibits ticket scalping and the resale of tickets on the premises.

Wheelchairs
Wheelchair escorts are provided through Guest Relations. Please ask any South Okanagan Events Centre Team Member for assistance. To arrange services in advance, please call 250-490-2460.

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