Coronavirus Update

In these uncertain times, things are changing fast. The City of Penticton has compiled this toolkit to provide support for residents and businesses who have been affected by COVID-19.

Updates:

Friday, March 27, 2020 – 1:45PM

Effective Monday, March 30. City of Penticton in-person utility payments at the South Okanagan Events Centre has changed it hours to 1pm – 4pm, Monday- Friday.

Thursday, Mar. 26, 2020 – 10:00AM


Chicago the Musical – Cancelled

Chicago the Musical has now been cancelled in response to the COVID-19 outbreak. The tour was previously planning to reschedule the date but are unable to do so. Customers who purchased tickets with a credit card will have the ticket price and the per-ticket fee automatically reversed beginning Monday, March 30th. Please be advised credit card refunds can take between 5-10 days to post on your statements. Please contact the Valley First Box Office (at the SOEC) at SOEC-BoxOffice@penticton.ca if a credit card refund has not occurred by April 6th, 2020. For Cash and debit purchases, refunds can only be issued in person at the Valley First Box Office at the SOEC by appointment only. Please contact the box office at SOEC-BoxOffice@penticton.ca or at 250-276-2144 to schedule an appointment.

As an alternate, please consider donating your refunded money back to your local art councils. During these unprecedented times, your donations are more important than ever for keeping the arts alive in your community.

Donate to Penticton Art Council here – https://www.canadahelps.org/en/charities/pdcac/
Donate to Kelowna Art Council here – https://www.canadahelps.org/en/charities/artsco/

 

Friday | Mar. 20, 2020 – 4:30PM

Effective Friday, March 20 at 4:30pm, the City of Penticton will close its City Hall and Public Works Building to the public as an additional means to support social distancing and staff safety in the fight to reduce the spread of COVID-19.

“Our top priority remains the long-term health of our community and our staff,” says Penticton Mayor, John Vassilaki. “With several different options available for accessing the services provided at City Hall, it makes sense to further reduce the risk of exposure and close these facilities to the public.”

Services provided at City Hall will continue to be supported throughout the COVID-19 public health emergency.  Options for taking care of the most common requests can be obtained by visiting the City’s website – www.penticton.ca or contacting the City’s call centre at 250-490-2345.  In addition, residents wishing to make payments can visit the kiosks at the South Okanagan Events Centre; non cash payments are preferred.

For additional information, please download the following information and contact summary.



Thursday | Mar. 19, 2020 – 1:00PM


Gord Bamford #Rednek Music Fest – Rescheduled

The Gord Bamford #Rednek Music Fest has officially been rescheduled to Friday, October 23, 2020 and will now be held at the Penticton Trade and Convention Centre. The show was previously scheduled for the South Okanagan Events Centre on Friday, March 27 but was postponed in response to the COVID-19 outbreak and the provincial government’s declaration prohibiting gatherings of greater than 250 people. All tickets purchased will be honoured at the new date and venue in the general admission (standing room) floor setting. Given the switch to general admission and date change, refunds will be made available by contacting the Valley First Box Office at 250-276-2144 or by email at soec-boxoffice@penticton.ca. Please note, the Valley First Box Office at the SOEC is closed to the public until April 6 as part of the City of Penticton closures.

 

Tuesday | Mar. 17, 2020 – 9:00AM


Okanagan Fest of Ale – Postponed until Spring 2021
Okanagan Fest of Ale has been postponed until the Spring of 2021. Tickets purchased with a credit card will be refunded automatically beginning March 20th. Please be advised refunds can take 5-10 business days to post to your statements. Those who purchased tickets in person with cash or debit will need to contact the Box Office directly to arrange for a refund. Box Office can be reached by email at soec-boxoffice@penticton.ca or by phone at 250-276-2144. More information can be found HERE.

BC Interior RV Show – Cancelled

 

Monday | Mar. 16, 2020 – 4:00PM


NEWS RELEASE

To support national, provincial and regional efforts to contain and control the spread of COVID-19, the City of Penticton is implementing the following preventative measures.

Facility closures

Beginning Tuesday, March 17, the Penticton Community Centre, Cleland Theatre, McLaren Arena, Library and Museum, along with the Penticton Trade and Convention Centre, South Okanagan Events Centre and Memorial Arena, will be closed to the public.

“This decision follows warnings from the Provincial Government to avoid mass gatherings of 50 people or more”, said City Manager, Donny van Dyk.  “We have reviewed the advice provided senior governments concerning mass gatherings and have determined that the volume of traffic entering our facilities, combined with the difficulty of practicing the safe social distancing once inside, has created a situation whereby it’s in our community’s best interest to close these facilities until April 6.”

Prior to April 6th, the City will re-evaluate this decision to determine if these closures will remain in place or can be lifted.

While public reception areas at City Hall and the Yards Building will remain open, residents are strongly encouraged to conduct business with staff by phone.

  • For City Hall, dial- 250-490-2400
  • For the Yards Building (Public Works), dial – 250-490-2500
  • For Recreation, dial – 250-490-2426 (extension six)

City of Penticton Website


Monday | Mar. 16, 2020 – 1:00PM


Chicago the Musical – Postponed (until further notice)
Chicago the Musical is postponed until further notice in response to the COVID-19 outbreak and the provincial government’s declaration prohibiting gatherings of greater than 250 people. The tour is being rescheduled and the itinerary will be announced as soon as possible. Patrons are encouraged to hold onto their tickets at this time. If patrons cannot make the new date once announced, refunds will be made available by emailing the Valley First Box Office at soec-boxoffice@penticton.ca or calling 250.276.2144. In order to service you in a timely manner, please have your confirmation number and method of payment on hand when contacting the Valley First Box Office.

For more information on ticket refunds, please contact the Valley First Box Office at 250-276-2144 or by email at soec-boxoffice@penticton.ca.


Friday | Mar. 13, 2020 – 6:00PM


Canadian Sport School Hockey League (CSSHL) Championships – Suspended

Affected CSSHL single day passes will be fully refunded and multi-day passes will be offered a prorated refund. Cash and debit refunds are available at the Valley First Box Office at the SOEC starting Friday, March 13. If you purchased CSSHL tickets online for March 13 to 15 using a credit card, the ticket price and the per-ticket fee will automatically be reversed beginning Friday, March 13. Please be advised credit card refunds can take between 5-10 days to post on your statements.

Penticton Vees Playoffs – Suspended
Customers who purchased Penticton Vees Round #2 playoff tickets with a credit card will have the ticket price and the per-ticket fee automatically reversed beginning Friday, March 13. Please be advised credit card refunds can take between 5-10 days to post on your statements. Please contact the Valley First Box Office (at the SOEC) at SOEC-BoxOffice@penticton.ca if a credit card refund has not occurred by Friday, March 27. For Cash and debit purchases, please bring your tickets to the Valley First Box Office at the SOEC to receive a refund beginning Friday, March 13.

Gord Bamford #Rednek Music Fest – Postponed (until further notice)
Due to overwhelming concerns around public health and safety, the Gord Bamford #Rednek Music Fest tour dates in March/April in Alberta and BC have been postponed. All dates will be rescheduled and updates will come soon. Tickets for the original show dates will be honoured for the new dates. If fans cannot make the new date once announced, refunds will be made available.

BC Interior RV Show – Suspended (until further notice)
The 9th Annual BC Interior RV Show is postponed until further notice in response to the COVID-19 outbreak and the provincial government’s declaration prohibiting gatherings of greater than 250 people. The health and safety of all involved in the event and our entire community is our number one priority. At this time the board of directors of the BC Interior RV Society are considering all options and will be making an announcement on Monday, March 16, 2020 as to the status of this years event.

Okanagan Fest of Ale – Suspended (until further notice)
The 25th Anniversary of the Okanagan Fest of Ale is suspended until further notice in response to the COVID-19 outbreak and the provincial government’s declaration prohibiting gatherings of greater than 250 people. The health and safety of all involved in Fest of Ale and our entire community is our number one priority. At this time, the board of directors of the Okanagan Fest of Ale are considering all options and will be making an announcement on Monday, March 16, 2020 as to the status of this years event.

Alice Cooper – Postponed (until further notice)
Alice Cooper is regretfully postponing his Spring 2020 headline North American tour, which was slated to run from March 31 through April 22. The tour is being rescheduled for Fall 2020 and the itinerary will be announced as soon as possible. Fans are encouraged to hold onto their tickets at this time. If fans cannot make the new date once announced, refunds will be made

Okanagan Valley Throwdown – Postponed (until further notice)
Customers who purchased spectator tickets to Okanagan Valley Throwdown with a credit card will have the ticket price and the per-ticket fee automatically reversed beginning Friday, March 13. Please be advised credit card refunds can take between 5-10 days to post on your statements. Please contact the Valley First Box Office (at the SOEC) at SOEC-BoxOffice@penticton.ca if a credit card refund has not occurred by Friday, March 27. For Cash and debit purchases, please bring your spectator tickets to the Valley First Box Office at the SOEC to receive a refund beginning Friday, March 13.

Craft Culture Presents: Penticton Spring Market – Rescheduled to May 23 & 24

For more information on ticket refunds, please contact the Valley First Box Office at 250-276-2144 or by email at soec-boxoffice@penticton.ca.


Thursday | Mar. 12, 2020 – 5:00PM

 

Today, the BC Government urged that gatherings of 250 people or more be cancelled or postponed to help slow the spread of Coronavirus (COVID-19) As a result, the South Okanagan Events Centre and the Penticton Trade and Convention Centre will be cancelling or postponing all gatherings until further notice.

We are currently working to reschedule upcoming performances and will provide updates as quickly as possible.

The safety and well-being of our employees, partners, performers, athletes and guests is our top priority. We will continue to follow recommendations from the BC Centre for Disease Control, BC Government and local authorities as the situation develops.

Your patience and understanding is greatly appreciated. We will email patrons directly regarding the status of each performance as details are confirmed, and the most up-to-date status for each event will be available on our website.


Thursday | Mar. 12, 2020 – 10:00AM

 

It is the highest priority of Spectra, the South Okanagan Events Centre Complex and our event partners to ensure the health and safety of our participants, visitors and employees. While the number of cases worldwide is changing quickly, the risk to Canadians continues to be low. As we continue to closely monitor the situation, we remain focused on upgraded daily cleaning of the building and preventative measures in the front- and back-of-the-house.  Following recommendations from the Ministry of Health, the BC Centre for Disease Control (BCCDC) and local authorities, our staff is focused on the disinfection of high-touch surfaces, such as doorknobs, elevator buttons and bathrooms. We have also heightened food service policies to reflect a proactive approach to housekeeping, sanitation, hygiene and food handling.

Our staff, partners and guests are encouraged to follow standard health precautions, such as consistent hand washing and covering coughs and sneezes. We encourage individuals who are sick to stay home.

Moving forward, we will remain in close contact with our local and provincial health departments, and also monitor daily advisories from the BC Centre for Disease Control (BCCDC) and the World Health Organization (WHO) to update and adjust our protocols according to their recommendations.